Contact us

What to include

• The email address you used to pay, and the date of payment.
• The resolution you chose (480p or 720p).
• A short description of what went wrong.

Please do not email photos unless we ask for them.

If your video failed

If generation fails, you get a full refund.

If your video is clearly unacceptable

If the finished video is clearly unacceptable, such as a badly distorted face or a corrupted picture, contact us within 7 days of payment and we can redo at no charge. If that redo is still unacceptable, you get a full refund. A video you downloaded and used is not refunded.

To delete your photo or video

Your photo is deleted within 24 hours after your video is done, or delete it any time. You can also delete your finished video yourself in My works at any time, or email us and we will help.